1. Intoduction

Welcome to www.mocraftsltd.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website. If you have any questions or concerns, please contact us at info@mocraftsltd.com .

 

2. Who We Are

Our website address is: www.mocraftsltd.com.

 

3. Information We Collect and Store

While You Visit Our Site

We collect information about you during the checkout process on our store. While you visit our site, we’ll track:

• Products You’ve Viewed: We’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP Address, and Browser Type: We’ll use this for purposes like estimating taxes and shipping.
• Shipping Address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We also use cookies to keep track of cart contents while you’re browsing our site.

 

4. When you Purchase From Us

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

 

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

 

5. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

6. Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

7. Embedded Content From Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

8. Who We Share Your Data With

We share information with third parties who help us provide our orders and store services to you; for example:

 

9. Payments

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

 

10. Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased, and where it should be sent
• Customer information like your name, email address, and billing and shipping information

Our team members have access to this information to help fulfill orders, process refunds, and support you.

 

11. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

 

12. Your Rights

Under GDPR, you have the following rights:

• Right to Access: You have the right to request access to your personal data.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
• Right to Erasure: You have the right to request the deletion of your personal data.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data.
• Right to Data Portability: You have the right to request the transfer of your personal data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at info@mocraftsltd.com.

 

13. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

 

14. International Data Transfers

If we transfer your personal data outside of the UK/EEA, we will ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or other legal mechanisms.

 

15. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects you.

 

16. Changes To This Privacy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

 

17. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@mocraftsltd.com
• By visiting this page on our website: contact page
• By phone number: (+44) 7522096687
• By mail: M.O Crafts Ltd
  67A Green Road
  Bournemouth, BH9 1DY